Responsible Gambling
At Lucky Pays we take responsible gambling seriously. We want players in Canada to enjoy their time on our site while keeping play safe and under control. This page explains the principles we follow, the tools available to help you manage activity, and where to go for extra support if gambling stops being fun.
Player protection principles
We promote safer play by encouraging responsible choices, protecting personal data, and preventing underage access. Players must be at least 18 years old to register. We expect everyone to stick to the rules and use the account controls we provide to manage their play.
Activity-control tools
We offer a range of tools you can use to manage how you play. These tools are accessible from your account settings or through our support team. Common controls include:
- Deposit limits - set daily, weekly or monthly caps
- Loss limits - restrict how much you can lose over a period
- Time limits and breaks - take a temporary break from playing
- Self-exclusion - close your account for a defined period
Deposit and loss limits
You can set or change deposit and loss limits at any time. Limits are intended to match your budget and reduce the risk of spending more than you can afford. If you need help setting sensible limits, contact our support team for guidance.
Time limits and account breaks
If you need a short pause from gambling, use a time-out feature or take a longer account break. These options let you take immediate control and return when you feel ready. For longer-term decisions, consider self-exclusion.
Self-exclusion
Self-exclusion is a voluntary step to suspend access to your account for a set period. To begin self-exclusion, go to your account settings or contact our support team at [email protected]. Once applied, the exclusion takes effect promptly and helps remove access while you focus on other priorities.
Signs of problematic behaviour
Watch for changes that could signal a problem, such as:
- Chasing losses or trying to win back money
- Spending more time or money than intended
- Neglecting work, family or other commitments
- Borrowing money to gamble
- Feeling anxious, stressed or secretive about play
Tips for keeping control
Practical steps to stay in control include setting firm limits, only gambling with disposable income, scheduling regular breaks, and avoiding gambling when stressed or under the influence of alcohol. Review your account activity regularly to spot patterns and adjust limits as needed.
Professional help and support
If gambling becomes a concern, reach out to local support services, a health professional, or community resources in your province. Our support team can also help point you to local services and, where appropriate, provide account activity records to aid your discussions with support workers. Contact us at [email protected] for assistance.