Terms and Conditions
These Terms and Conditions set out the rules for using Lucky Pays. They explain our relationship with you as a player, what we expect from account holders, and how we handle promotions, payments, verification and disputes. By registering or using the platform you agree to follow these terms and any rules posted on the site.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Only one account is permitted per person, household or address unless we agree otherwise. You must notify us immediately if you suspect unauthorised access or loss of login details. We may suspend or close accounts where we suspect fraud, multi‑accounting, bonus abuse or other breaches of these terms.
Eligibility requirements
You must meet our eligibility rules to open and use an account. This includes meeting the minimum age requirement published on the site (18+), and being allowed to gamble under the laws of your province or territory. If you are not permitted to play in your region, you must not register or use the service.
Acceptable platform use
Use the platform for lawful, personal play only. Prohibited activities include money laundering, collusion, account sharing, use of bots or automated tools, and attempts to manipulate games or bonus mechanics. We reserve the right to review activity, apply restrictions, withhold winnings and close accounts where unacceptable use is detected.
Bonuses and promotions
Promotions are subject to specific terms shown on the offer page and these general terms. Bonus funds and free spins will be governed by wagering requirements and game contribution rules as stated with each promotion. Typical wagering requirements for promotions are published on the site; for example, some offers carry a x35 playthrough. Bonuses may be forfeited if you withdraw while bonus funds remain, or if we determine terms have been breached.
Deposits and withdrawals
Deposits must be made using payment methods available on the site. A qualifying minimum deposit for specific promotions may apply - for example a minimum deposit of $20 for certain welcome offers. We require account verification before processing withdrawals. Verification can include government ID, proof of address and payment method checks. Verification may take 24-48 hours or longer depending on documentation and workload. Withdrawal limits may apply - typical examples are $4,000 per day, $10,000 per week and $20,000 per month - and large payments may be processed in instalments where limits apply. We do not guarantee instant processing; third‑party providers may apply fees or delays.
Dispute resolution
If you have a complaint, contact our support team and provide relevant details. We will investigate and aim to resolve disputes promptly. If the matter is not resolved to your satisfaction, we may offer an internal review or refer the case to an independent reviewer where available. Using the platform does not remove your right to pursue other legal remedies permitted in your jurisdiction.
Changes to terms and conditions
We may update these terms from time to time. Material changes will be posted on the site and, where practical, notified to account holders. It is your responsibility to review the current terms regularly. Continued use of the service after changes are posted constitutes acceptance of the updated terms.