Data Privacy Policy
This Privacy Policy explains how Lucky Pays collects, uses, stores and protects personal information when you use our online casino and sportsbook services. We value your privacy and provide clear information about the types of data we gather, how we use it, and the options you have to manage your information.
Types of data we collect
Personal data
When you register an account or verify your identity we may collect personal details such as your name, date of birth, contact address, email, phone number and identity documents. We also hold account login details, payment details and any information you provide to customer support.
Technical data
We collect technical information needed to operate the site and improve performance. This includes device and browser type, IP address, operating system, mobile identifiers, connection data and on-site usage such as pages viewed, session times and feature interactions.
Transactional data
Transactional records include deposits, withdrawals, bet history, game play history, bonuses claimed and payment confirmations. We may also retain records of communications about transactions and disputes for operational and compliance purposes.
How we use your information
Your information is used to provide and manage your account, process payments, handle withdrawals, verify identity, detect and prevent fraud, and respond to support requests. We also use aggregated and anonymized data to analyse site performance and improve our services. Where permitted, we may send account notices, security alerts and informational messages about service changes.
Data protection practices
We implement technical and organisational measures to protect personal information against unauthorised access, loss or misuse. Access to your data is limited to authorised staff and third-party service providers who need it to perform services. While we use industry-standard safeguards, no online system is completely risk-free, so please keep your account credentials secure.
Cookies and tracking technologies
We use cookies and similar tracking tools to provide a consistent site experience, remember preferences, measure performance and deliver relevant content. Some cookies are essential for site functions; others provide analytics or support marketing. You can manage cookie preferences through your browser settings or via available on-site controls.
User rights
You have rights over your personal information, including the right to access, correct or request deletion of your data where applicable. You may also object to certain processing activities and request restrictions on how your data is used. Requests will be handled in line with applicable privacy requirements.
Access, correction and deletion
To access, update or delete information linked to your account, contact our support team. We will verify your identity before processing sensitive requests. Some information may need to be retained for legal or operational reasons and cannot be fully deleted on request.
Information sharing and third parties
We may share information with payment processors, identity verification services, fraud-prevention providers, analytics vendors and other service partners that help operate the platform. We may also disclose information if required by law or to protect our legal rights. These partners are bound to handle data securely and only for authorised purposes.
Privacy policy updates
We may update this Privacy Policy from time to time. Material changes will be posted on the site with the date of the latest revision. Continued use of the service after changes are posted indicates your acceptance of the updated terms.
If you have questions or wish to make a privacy request, please contact [email protected].