Get in touch with our team
Support is here if you need help with questions, account-related issues, technical concerns or general feedback. Our team can guide you through registration, KYC and deposits, troubleshoot connection or game problems, and follow up on withdrawal queries. Reach out any time for clear, practical assistance and we’ll respond quickly through chat or email so you can get back to playing with minimal delay. We aim to resolve most routine requests within one business day.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7 and fast response) |
| General enquiries | [email protected] (reply within 24 hours on business days) |
| Affiliate enquiries | [email protected] (partner team, commission support) |
| Phone | +1 647 391 5827 (English support) |
| Working hours | Mon-Fri, 09:00-18:00 |
| Payments | [email protected] (payouts, chargebacks and limits) |
| Privacy | [email protected] (data requests, account deletion) |
Contact by email
Email is the preferred way to contact us for detailed requests, account issues, or any case that needs explanations or supporting documents. Please include a clear subject line and attach current contact details to avoid processing delays. For faster service, send messages to [email protected] and allow adequate time for verification when documents are required.
Send us a message
Response Time
Support response times: Most inquiries are answered within one business day. Simple requests like account questions, deposits or bonus clarifications are usually handled promptly. More complex issues such as verification checks, withdrawal disputes or security reviews may take longer depending on the case and required documentation. We will keep you updated during the process.
Feedback
Have a suggestion for Lucky Pays? Share your feedback, ideas or issues so we can improve the site for Canadian players. We read every submission carefully and use your input to refine features, promotions and customer support. Your comments directly influence updates and help us make the experience smoother for everyone. Thanks for taking the time to tell us what matters.